Quick start guide

Every new account comes pre-loaded with a demo transaction. This is a great place to start exploring.

The home page provides access to all your transactions as well as quick access to customer support and knowledge base articles

Open the demo transaction from the "My Transactions" list

Opening a transaction takes you to the risk review, which you can think of as your due diligence document.

The Risk review is split into two sections :

Content on LiveDiligence is organised into risk items and groups:

An example of a group could be a  Turbine Supply Agreement.  An agreement like this contains several elements such as a performance warranty and defects warranty which can be captured as individual risk items.

In the example above an optional summary has been added to provide further context regarding the Turbine Supply Agreement.

Summaries are a good way of capturing relevant supporting information regarding a group of risks items. Click on a group heading to add a summary.

Note that groups themselves can contain sub-groups, allowing for more complex due diligence structures to be created.

The document map can be easily edited to suit the needs of each transaction. To access the edit menu and make changes, simply hover over any item in the document map:

Risk items are the fundamental unit of risk assessment within LiveDiligence and any discrete risk identified as part of your due diligence process should be a risk item.

Risk items are designed to capture, in a single place, all the information needed to evaluate an individual risk.  This includes the following information:

Instant filters make it easy to identify critical risks or unfinished review elements.

Select the desired risk level and status to filter the entire transaction.

The filtered risk review will comprise risk items that meet the chosen filter settings, plus parent group titles for context and any supporting information in parent group summaries.

Templates save you time and provide big quality assurance benefits - promoting review consistency and ensuring every key risk is covered.

Users can choose to load template risk review structures only (group and risk item headings) or template structures complete with content.

Creating a set of standard templates for individual organisations can be very powerful. Potential examples could include:

As well as standard structure and content, templates can also include guidance notes, resulting in a great training tool.

Any transaction can be set as a template in transaction settings, together with desired permissions.

Comments can be added to any element of the working area, whether a group, or a risk item.

Comments are divided into two types:

To add a comment,  open the add menu and select "comment". This will open the risk review sidebar where you can type your comment.

All transaction comments are automatically collated in a separate comments page for easy comments management, including export to Excel.

Formal questions can be added to any element of the working area, whether a group, or a risk item.

LiveDiligence Q&A supersedes the traditional Q&A spreadsheet and replaces or compliments 3rd party data room solutions.

To add a question, open the add menu and select "Question". This will open the risk review sidebar where you can type your question.

All transaction Q&A threads are automatically collated in a separate Q&A page for easy Q&A management, including export to Excel.

Question assignment and visibility can be set by organisation and important questions flagged as high priority.

Users can be added to the transaction to respond to their questions direct, within LiveDiligence. Access can be restricted to only the Q&A if desired. See the Permission and Team guidance.

Every risk item comes with its own activity feed, so you can trace the live evolution of each issue or go back later to verify your process. Great for audit trail purposes.

Access the activity feed from the risk review sidebar and click on the activity feed tab.

On the subject of audit trail, all comments and Q&A can be exported to Excel and all publishes exported to pdf.

LiveDiligence comes with built-in approval tools, helping you implement quality control on all your deliverables without breaking your work flow.

Click the “APPROVAL” tab of the approval and publish workflow. All changes pending approval are highlighted and can be approved individually (click the open circles) or all at once (click “APPROVE ALL”).

Filters let you see the full review, only changes pending approval, or only approved changes (pre-publish).

Deliver due diligence insights faster with real time publishing.

Control exactly what content is delivered to your client and when, in 2 steps:

Click the “SELECT” tab of the approval and publish workflow. All changes pending publish are highlighted and can be selected for publish individually (click the open squares) or all at once (click “SELECT ALL”).

The approval status of all changes pending publish is identified by checked (approved) or unchecked (unapproved) circles in the document map.

Filters let you see the full review, only changes pending publish, or only changes selected for publish, making it easy to see what’s new.

Users have the opportunity at this stage to reject deletions of previously published groups or risk items.

Click the “PUBLISH” tab of the approval and publish workflow.

Enter a name and short description for the publish, then click “PUBLISH”. The new changes you have selected to publish will be immediately available to your client (once they are provided with appropriate transaction access).

The list of users that will have access to the publish can be checked by clicking the people icon next to the “PUBLISH” button.

All published risk reviews and the work in progress risk review can be accessed from the drop down menu above the risk review document map.

LiveDiligence tracks changes continuously - so you always have a mark-up whenever you need it. Switch on the “Show changes” toggle to compare any version of the risk review to another. All additions and deletions will be highlighted.

Select “ONLY CHANGES” to show only the review elements that have changed. Clients and advisors love this feature - no more searching through 200 page reports to find updated content.

PDF reports can be downloaded from LiveDiligence without all of the usual frustrating formatting headaches.

Create a report in 3 steps:

Choose which version of the risk review (published or work in progress) to generate the report from (default is the most recent publish), then select the risk review elements to include. Use shortcut buttons to batch select or deselect content at the transaction and group levels.

Redline PDF reports can be generated by switching on the “Show changes” toggle and selecting the risk review versions to compare (any published or work in progress risk review).

Get a head start and ensure brand consistency with a template, or start fresh with a custom report format.

Custom cover page and headers and footers in the main report body can be created to reflect your organisation branding.

Edit the cover page in stages:

Use the preview feature to see what your report will look like without having to download a copy.

Save your preferred report format as a template to use in the same transaction or globally within your organisation.

It can be a good idea to preview a report export before publishing as you may wish to make minor tweaks to the risk review to refine report appearance (page break locations, image sizes etc).

When you are happy, download the PDF to store or share.

There are 3 main LiveDiligence user types:

Invite internal users to your transaction by selecting from the list of colleagues within your organisation that already have LiveDiligence accounts, and assigning a transaction role.

Invite external users to your transaction by selecting user type (external editor or external client), entering their emails, and assigning a transaction role.

The Permission guidance explains how to create transaction roles, which should be completed before adding users to your transaction.

Internal users new to LiveDiligence can be invited to your LiveDiligence organisation from the user administration part of your organisation settings, accessed from your profile.

LiveDiligence uses a role based permissions system for easy and secure user management.

On the Permission page, create additional custom roles within the 3 main user types (described in the Team guidance) by clicking on the relevant “+” symbol.

Role specific transaction access and permissions can be selected:

Clicking “SAVE” will instantly implement your chosen settings for all users belonging to the amended role.

Individual users can be assigned to transaction roles as soon as the roles are created (described in the Team guidance).

The LiveDiligence permission system makes it easy to control and update access to your transaction as it evolves. Examples of application for different potential transaction users include: